A few things you might be wondering
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
To return a product please go to our contact us form, click Equipment and Hardware and select Return Equipment/Hardware. Once completed one of our team will be in touch.
All returns must be shipped with tracked postage to:
Kinia,
Unit 5,
Moydrum Business Park,
Athlone,
Co. Westmeath
N37 Y163
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard Delivery usually takes around 5-7 working days.
Some of our larger products could take up to 15 working days.
Once your order is dispatched you will receive an email from us with your delivery provider and tracking number.
Kinia's delivery provider is An Post.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way by submitting a on our contact us form. Simply click Equipment and Hardware and select Return an Equipment/Hardware. Once completed one of our team will be in touch.